Good practices
- Good practices
- 33 Strategies of War
- 48 Laws of Power
- Taxonomy of Innovation
- Remote-working Basics
- Carnegie: How to Win Friends and Influence People
- Seven Shortcuts to a Happy Life
- Ten Golden Rules for Career Success
- Koch's 10 Commandments of Investment
- Uber's Principles
- Auftragsklärung
- Business Analyst Mindset
- Proposition Simplification
- Price Simplification
- Wahnsinnskarriere (DE)
- Digital marketing success framework
- Ten Types of Innovation
- Business Model Patterns
33 Strategies of War
48 Laws of Power
- Never Outshine the Master
- Never Put Too Much Trust in Friends. Use Your Enemies
- Conceal Your Intentions
- Always Say Less than Necessary
- Protect Your Reputation at All Costs
- Court Attention at All Costs
- Get Others Do the Work For You, But Take the Credit
- Make People Come to You
- Win Through Actions, Never Through Argument
- Don’t Get Infected by Misery and Misfortune
- Learn to Keep People Dependent on You
- Use Selective Honesty & Generosity to Disarm Your Victim
- Get Help by Appealing to Self-Interest, Never to Their Mercy
- Pose As a Friend Work As a Spy
- Crush Your Enemy Totally
- Raise your Value Through Absence and Scarcity
- Keep Others in Suspended Terror: Cultivate an Air of Unpredictability
- Don’t Isolate Yourself Behind a Fortress
- Know Who You’re Dealing with
- Do Not Commit to Anyone
- Play A Sucker to Catch a Sucker: Seem Dumber Than Your Mark
- Use the Surrender Tactic
- Concentrate Your Forces
- Play the Perfect Courtier
- Re-Create Yourself
- Keep Your Hands Clean
- Play on People’s Need to Believe to Create a Cult-like Following
- Enter Action With Boldness
- Plan All The Way to The End
- Make Your Accomplishments Seem Effortless
- Control the Options
- Play to People’s Fantasies
- Discover Each Man’s Thumbscrew
- Be Royal in Your Own Fashion – Act Like a King to Be Treated Like One
- Master the Art of Timing
- Disdain Things You Cannot Have: Ignoring Them is the Best Revenge
- Create Compelling Spectacles
- Think As You Like, But Behave Like Others
- Stir Up Waters to Catch Fish
- Despise the Free Lunch
- Avoid Stepping Into a Great Man’s Shoes
- Strike the Shepherd to Scatter the Sheep
- Work on The Hearts and Minds of Others
- Disarm and Infuriate with the Mirror Effect
- Preach the Need for Change, But Never Reform Too Much at Once
- Never Appear Too Perfect
- Do Not go Past The Mark You Aimed For, In Victory, Know When to Stop
- Assume Formlessness
Taxonomy of Innovation
- Looking: Observing human experience
- Ethnographic research: Studying human behavior in its natural setting to uncover opportunities for innovation
- Interviewing: Gathering information through direct dialogue
- Fly-on-the-wheel observation: Doing unobtrusive research
- Contextual inquiry: Interviewing people in their own environment
- Walk-a-mile immersion: Building empathy through firsthand experience
- Participatory research: Learning from people by giving them ways to express themselves, revealing critical and latent needs
- What's on your radar? Plotting items according to personal significance
- Buy a feature: Using artificial money to express trade-off decisions
- Build your own: Expressing ideal solutions with symbolic elements
- Journaling: Recording personal experiences in words and pictures
- Evaluative research: Assess the usefulness and usability of products and processes n order to set a course for improving them
- Think-aloud testing: Narrating one's experience while performing a task
- Heuristic review: Auditing on the basis of 10 rules of good design
- Critique: Giving and receiving constructive feedback
- System usability scale: Quantifying feedback from a usability survey
- Understanding: Analyzing challenges & opportunities
- People & Systems: Synthesizing and summarizing the understanding of all kinds of people. places, and things to create new value
- Stakeholder mapping: Diagramming people's roles in a system
- Persona profile: Summarizing stakeholder views, needs, and goals
- Experience diagramming: Mapping a journey through tasks
- Concept mapping: Depicting relationships within a given domain
- Patterns & Priorities: Identifying relationships to determine what is related, relevant, and important
- Affinity clustering: Sorting items by similarity
- Bull's-eye diagramming: Ranking items by importance
- Importance/difficult matrix: Plotting items in a 2x2 analysis
- Visualize the vote: Polling collaborators to reveal preferences
- Problem framing: Characterizing the situation differently so that innovative solutions can emerge
- Problem tree analysis: Exploring the causes and effects of an issue
- Statement starters: Phrasing problem statements to invite exploration
- Abstraction laddering: Reconsidering a problem by adjusting its focus
- Rose, thorn, bud: Identifying things as positive, negative, or having potential
- Making: Envisioning future possibilities
- Concept ideation: Exploring numerous possibilities using alternatives to conventional brainstorming
- Thumbnail sketching: Making quick drawings to generate new ideas
- Creative matrix: Sparking new ideas at the intersection of categories
- Round-robin: Evolving ideas by passing them from person to person
- Alternative worlds: Using different perspectives to generate ideas
- Modeling & Prototyping: Combating risk aversion by modeling new ideas through fast and frequent iteration
- Storyboarding: Showing new processes through a series of images
- Schematic diagramming: Outlining a system's structure and components
- Rough & ready prototyping: Modelling an idea quickly
- Appearance modeling: Emphasizing visual styling with a refined model
- Design rationale: Conveying a concept's full potential so that participants will do what's needed for ideas to flourish
- Concept poster: Presenting the main elements of an idea
- Video scenario: Showing the attributes of a new concept in use
- Cover story mock-up: Describing an idea's future success in a faux article
- Quick reference guide: Summarizing the principles and elements of an idea
Remote-working Basics
Remote-only work promotes:
- Hiring and working from all over the world instead of from a central location.
- Flexible working hours over set working hours.
- Writing down and recording knowledge over verbal explanations.
- Written-down processes over on-the-job training.
- Public sharing of information over need-to-know access.
- Opening every document to change by anyone over top-down control of documents.
- Asynchronous communication over synchronous communication.
- The results of work over the hours put in.
- Formal communication channels over informal communication channels.
Carnegie: How to Win Friends and Influence People
- 1.1 Don't criticize.
- 1.2 Give appreciaton.
- 1.3 Arouse a want.
- 2.1 Become interested.
- 2.2 Smile.
- 2.3 Remember name.
- 2.4 Be a listener.
- 2.5 Talk in other interests.
- 2.6 Make feel important.
- 3.1 Avoid argument.
- 3.2 Respect opinions.
- 3.3 Admit if wrong.
- 3.4 Begin friendly.
- 3.5 Get say yes.
- 3.6 Let do deal of talking.
- 3.7 Let feel idea is his or hers.
- 3.8 See other point of view.
- 3.9 Be sympathic with ideas.
- 3.10 Appeal to nobler motives.
- 3.11 Dramatize ideas.
- 3.12 Throw down challenge.
- 4.1 Begin with praise.
- 4.2 Attention mistakes indirectly.
- 4.3 Talk own mistakes first.
- 4.4 Ask instead of orders.
- 4.5 Let save face.
- 4.6 Praise improvement.
- 4.7 Give reputation.
- 4.8 Give encouragement.
- 4.9 Make happy about own suggest.
Seven Shortcuts to a Happy Life
- Maximize your control.
- Set attainable goals.
- Be flexible.
- Have a close relationship with your partner.
- Have a few happy friends.
- Have a few close professional alliances.
- Evolve your ideal lifestyle.
Richard Koch | The 80/20 Principle | 2007 | page 251
Ten Golden Rules for Career Success
- Specialize in a very small niche; develop a core skill.
- Choose a niche that you enjoy, where you can excel and stand a chance of becoming an acknowledged leader.
- Realize that knowledge is power.
- Identify your market and core customers and serve them best.
- Identify where 20 per cent of effort gives 80 per cent of returns.
- Learn from the best.
- Become self-employed early in your career.
- Employ as many net value creators as possible.
- Use outside contractors for everything but your core skill.
- Exploit capital leverage.
Richard Koch | The 80/20 Principle | 2007 | page 211
Koch's 10 Commandments of Investment
- Make your investment philosophy reflect your personality.
- Be proactive and unbalanced.
- Invest mainly in the stock market.
- Invest for the long term.
- Invest most when the market ist low.
- If you can't beat the market, track it.
- Build your investments on your expertise.
- Consider the merits of emerging markets.
- Cull your loss makers.
- Run your gains.
Richard Koch | The 80/20 Principle | 2007 | page 227
Uber's Principles
- Customer obsession: Start with what is best for the customer.
- Make magic: Seek breakthroughs that will stand the test of time.
- Big bold bets: Take risks and plant seeds that are five to ten years out.
- Inside out: Find the gap between popular perception and reality.
- Champion's mind-set: Put everything you have on the field to overcome adversity and get Uber over the finish line.
- Optimistic leadership: Be inspiring.
- Superpumped: Ryan Grave's original Twitter proclamation after Kalanick replaced him as CEO; the world is a puzzle to be solved with enthusiasm.
- Be an owner, not a renter: Revolutions are won by true believers.
- Meritocracy and toe-stepping: The best idea always wins. Don't sacrifice truth for social cohesion and don't hesitate to challenge the boss.
- Let builders build: People must be empowered to build things.
- Always be hustlin': Get more done with less, working longer, harder, and smarter, not just two out of three.
- Celebrate cities: Everything we do is to make cities better.
- Be yourself: Each of us should be authentic.
- Principled confrontation: Sometimes the world and its institutions need to change in order for the future to be ushered in.
Brad Stone | The Upstarts | 2017
Auftragsklärung
Situation
- What is the starting point for this initiative?
- As little as possible, as much as necessary.
Complication
- What is the problem or trigger for this initiative?
- Is this really why we're talking?
Higher Intent
- How does your initiative contribute to what your company wants to achieve?
- Why is this a priority for you and your company?
Intent
- What do you really, really want to achieve? (140 chars)
- Does it give direction without dictating the solution?Is ist energising?
Boundaries
- What must not happen as a side effect? What is not in scope? What are necessary conditions?
- Does it help do define the playing field?
Hypotheses
- What must be true so that your output leads the intended outcome?
- What user behaviour will change? Do you mention all key assumptions which you make to link output to outcome?
Input
- Who needs to work on this? How much money is needed?
- Is the required input confirmed?
Output
- What are you delivering in front of internal or external customers? (Think job-to-be-done not features) What are rough timings?
- Are you leaving enough autonomy for the team to shape the actual solution?
Outcome
- Which metric will you use to measure success? What is the ambition level?
- Will you know if you are making progress towards the intent? Is it challenging, yet realistic?
Business Analyst Mindset
- Focus on business - calibrate solutions to business goals
- Solve the right problem
- Question everything
- Lead and facilitate
- Analysis before synthesis; Information before requirements
- Uncover gaps - Do not cover them up
- Simplify until nothing can be removed
- Take responsibility for shared understanding of business requirements
- Accept and embrace business change
- Be part of the solution
- Expect human behaviour from human beings
- Learn, adapt, and thrive
Proposition Simplification
Step One: Easier to Use
- Eliminate
- Make intuitive and easier
- Make faster
- Make smaller / lighter / more portable
- Make easier to obtain
Step Two: More Useful
- Vary performance - Make more or less powerful
- Improve quality
- Add new capabilities without adversely affecting ease of use
- Provide a wider range of products
- Personalize
Step Three: More Aesthetically Appealing
Richard Koch | Simplify | 2016
Price Simplification
Simplifying Product Redesign
- Subtract features
- Reduce variety
- Add cheap benefits
Business System Redesign
- Automate
- Orchestrate
- Co-opt customers
- Sell direct
- Use simpler technology
Scale Up
- International scale up
Richard Koch | Simplify | 2016
Wahnsinnskarriere (DE)
- Lass die Finger vom Computer.
- Verlerne absichtlich, was du weißt.
- Bewege dich im Zentrum der Macht.
- Verlasse dich niemals auf die Personalabteilung.
- Sei gut mit Menschen.
- Verstoße bewusst gegen Regeln.
- Sorge in kritischen Situationen immer für die Unterstützung von Mächtigen.
- Fange viele Dinge an, aber bringe nichts Wesentliches zu Ende.
- Karriere und Unternehmensinteressen haben nichts miteinander zu tun.
- Zeige Kadavergehorsam.
- Sei unnachsichtig und, wenn nötig, ungerecht.
- Teile niemals Erfolg in Gegenwart von wichtigen Leuten.
- Mache aus jeder Mücke einen Elefanten.
- Sei nicht loyal.
- Sei niemals konsequent. - Wechsle täglich deine Meinung.
- Betrachte deine Familie als den Wurmfortsatz deiner Karriere.
- Wenn du oben bist, stellst du dir eine Frage.
Wolfgang Schur et al. | Wahnsinnskarriere | 2011
Digital marketing success framework
Engage you current customers for repeat and referral business
- Know your client
- Solve their problems
- Be clear on your value
- Set goals for results
- Understand the buyer's journey
- Pick your channels
- Plan your content
- Nurture your leads
- Convert prospects to customers
Ten Types of Innovation
- Configuration
- Profit Model
- Ad-Supported (Configuration - Profit Model)
- Auction (Configuration - Profit Model)
- Bundled Pricing (Configuration - Profit Model)
- Cost Leadership (Configuration - Profit Model)
- Disaggregated Pricing (Configuration - Profit Model)
- Financing (Configuration - Profit Model)
- Flexible Pricing (Configuration - Profit Model)
- Float (Configuration - Profit Model)
- Forced Scarcity (Configuration - Profit Model)
- Freemium (Configuration - Profit Model)
- Installed Base (Configuration - Profit Model)
- Licensing (Configuration - Profit Model)
- Membership (Configuration - Profit Model)
- Metered Use (Configuration - Profit Model)
- Microtransactions (Configuration - Profit Model)
- Premium (Configuration - Profit Model)
- Risk Sharing (Configuration - Profit Model)
- Scaled Transactions (Configuration - Profit Model)
- Subscription (Configuration - Profit Model)
- Switchboard (Configuration - Profit Model)
- User-Defined (Configuration - Profit Model)
- Network
- Alliances (Configuration - Network)
- Collaboration (Configuration - Network)
- Complementary Partnering (Configuration - Network)
- Consolidation (Configuration - Network)
- Coopetition (Configuration - Network)
- Franchising (Configuration - Network)
- Merger / Acquisition (Configuration - Network)
- Open Innovation (Configuration - Network)
- Secondary Markets (Configuration - Network)
- Supply Chain Integration (Configuration - Network)
- Structure
- Asset Standardization (Configuration - Structure)
- Competency Center (Configuration - Structure)
- Corporate University (Configuration - Structure)
- Decentralized Management (Configuration - Structure)
- Incentive System (Configuration - Structure)
- IT Integration (Configuration - Structure)
- Knowledge Management (Configuration - Structure)
- Organizational Design (Configuration - Structure)
- Outsourcing (Configuration - Structure)
- Process
- Crowdsourcing (Configuration - Process)
- Flexible Manufacturing (Configuration - Process)
- Intellectual Property (Configuration - Process)
- Lean Production (Configuration - Process)
- Localization (Configuration - Process)
- Logistics Systems (Configuration - Process)
- On-Demand Production (Configuration - Process)
- Predictive Analytics (Configuration - Process)
- Process Automation (Configuration - Process)
- Process Efficiency (Configuration - Process)
- Process Standardization (Configuration - Process)
- Strategic Design (Configuration - Process)
- User-Generated (Configuration - Process)
- Offering
- Product Performance
- Added Functionality (Offering - Product Performance)
- Conservation (Offering - Product Performance)
- Customization (Offering - Product Performance)
- Ease of Use (Offering - Product Performance)
- Engaging Functionality (Offering - Product Performance)
- Environmental Sensitivity (Offering - Product Performance)
- Feature Aggregation (Offering - Product Performance)
- Focus (Offering - Product Performance)
- Performance Simplification (Offering - Product Performance)
- Safety (Offering - Product Performance)
- Styling (Offering - Product Performance)
- Superior Product (Offering - Product Performance)
- Product System
- Complements (Offering - Product System)
- Extension / Plug-ins (Offering - Product System)
- Integrated Offering (Offering - Product System)
- Modular Systems (Offering - Product System)
- Product Bundling (Offering - Product System)
- Product / Service Platforms (Offering - Product System)
- Experience
- Service
- Added Value (Experience - Service)
- Concierge (Experience - Service)
- Guarantee (Experience - Service)
- Lease or Loan (Experience - Service)
- Loyalty Programs (Experience - Service)
- Personalized Service (Experience - Service)
- Self-Service (Experience - Service)
- Superior Service (Experience - Service)
- Supplementary Service (Experience - Service)
- Total Experience Management (Experience - Service)
- Try Before You Buy (Experience - Service)
- User Communities / Support Systems (Experience - Service)
- Channel
- Context-Specific (Experience - Channel)
- Cross-Selling (Experience - Channel)
- Diversification (Experience - Channel)
- Experience Center (Experience - Channel)
- Flagship Store (Experience - Channel)
- Go Direct (Experience - Channel)
- Indirect Distribution (Experience - Channel)
- Multi-Level Marketing (Experience - Channel)
- Non-Traditional Channels (Experience - Channel)
- On-Demand (Experience - Channel)
- Pop-Up Preference (Experience - Channel)
- Brand
- Brand Extension (Experience - Brand)
- Brand Leverage (Experience - Brand)
- Certification (Experience - Brand)
- Co-Branding (Experience - Brand)
- Component Branding (Experience - Brand)
- Private Label (Experience - Brand)
- Transparency (Experience - Brand)
- Values Alignment (Experience - Brand)
- Customer Engagement
- Autonomy and Authority (Experience - Customer Engagement)
- Community and Belonging (Experience - Customer Engagement)
- Curation (Experience - Customer Engagement)
- Experience Automation (Experience - Customer Engagement)
- Experience Enabling (Experience - Customer Engagement)
- Experience Simplification (Experience - Customer Engagement)
- Mastery (Experience - Customer Engagement)
- Personalization (Experience - Customer Engagement)
- Status and Recognition (Experience - Customer Engagement)
- Whimsey and Personality (Experience - Customer Engagement)
Business Model Patterns
- Add-On
- Affiliation
- Aikido
- Auction
- Barter
- Cash Machine
- Cross Selling
- Crowdfunding
- Crowdsourcing
- Customer Loyalty
- Digitization
- Direct Selling
- E-Commerce
- Experience Selling
- Flat Rate
- Fractional Ownership
- Franchising
- Freemium
- From Push to Pull
- Guaranteed Availability
- Hidden Revenue
- Ingredient Branding
- Integrator
- Layer Player
- Leverage Customer Data
- License
- Lock-In
- Long Tail
- Make More of It
- Mass Customization
- No Frills
- Open Business Model
- Open Source
- Orchestrator
- Pay per Use
- Pay What You Want
- Peer-to-Peer
- Performance-Based-Contracting
- Razor and Blade
- Rent Instead of Buy
- Revenue Sharing
- Reverse Engineering
- Reverse Innovation
- Robin Hood
- Self-Service
- Shop-in-Shop
- Solution Provider
- Subscription
- Supermarket
- Target the Poor
- Trash-to-Cash
- Two-Sided-Market
- Ultimate Luxury
- User Designed
- White Label
Gassmann et al. | The Business Model Navigator | 2015